Privacy Policy

This privacy policy sets out how Daiso Industries (Australia) Pty Ltd (“Daiso”) uses and protects any information that you give Daiso through this website, in-store data collection or by any other means that Daiso collects your personal information. Daiso is committed to ensuring that your personal information is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy and all relevant privacy laws. 

Daiso may change this policy from time to time by updating this page. We encourage you to check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10 March 2014.

What types of personal information we collect

The types of personal information we collect or which may hold about you may include:

  • your name;

  • your age or date of birth;

  • your contact information including telephone number and e-mail address;

  • demographic information such as postcode, preferences and interests;

  • information on your personal preferences regarding our products and services;

  • your Internet Protocol (“IP”) address, server address, domain name and information on your browsing activity when visiting one of our websites;

  • your user name for social networking sites that you use, to refer to, or in conjunction with, our goods and services; and

  • other information relevant to customer surveys and/or offers.

How we collect your information

We collect your information in a number of ways, including:

  • when you send us a query through the contact form on our website;

  • when you subscribe to our catalogues or mailing lists, either in-store or through our website;

  • when you enter competitions or promotions that we run either in-store, through our website or our facebook page “Daiso Australia Official”;

  • when you post, comment on, “like” or otherwise join or contribute to one of Daiso’s social networking accounts;

  • when you provide us your details for customer care purposes;

  • when you browse one of our websites (further information is set out later in this Statement);

  • when you complete surveys or provide online feedback or product reviews; and

  • when you publicly comment about us on social media sites (for example so that we can answer questions about our products).

You are entitled to provide only the information you feel comfortable providing. However, if you choose not to provide us with certain personal information we may not be able to provide the information or the service you may require, or to fulfil one or more other purposes of collection of your personal information.

Why we collect your information and how we use it

The information you provide to Daiso may be collected, used and disclosed for a number of purposes connected with our business, which include:

  • to communicate special offers, competitions, product information and events that may be of interest to you;

  • to otherwise market our products and services and provide advice on our products;

  • to deal with requests, enquiries, complaints, consumer guarantee or warranty claims, and other customer care related activities;

  • to facilitate the running of, and your participation in, our promotions and competitions;

  • the operation and administration of subscriptions that you have with us; and

  • to monitor activity on our website.

Sharing your personal information

Daiso may disclose your personal information to:

  • our service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand our customer’s needs or to develop, improve and market our products and services to you. Our third party service providers are organisations that include those that may assist us with customer support, administration, research, data storage, mail and delivery, security, marketing, auditing, consulting, professional advisory, or technology services;

  • law enforcement or government agencies to carry out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with, or in connection with legal proceedings, crime or fraud prevention, detection or prosecution; and

  • other third parties where you have specifically consented to the disclosure of information to these third parties.

Marketing

When you subscribe to receive Daiso’s newsletters your details will be added to our mailing list to receive information relating to Daiso and our products and promotions.  To opt-out of receiving Daiso marketing materials, you will need to unsubscribe. To do this, simply select the “unsubscribe” option in one of the emails that you receive from us, or email us at privacy@daisojapan.net.au 

Competitions

When you enter a Daiso competition through our website, social media channels or in our stores, you may be required to provide information to satisfy the entry conditions. In entering one of our competitions you consent to the personal information you provide being used by the Daiso for the purposes described in this privacy policy.

Storage of your information offshore

Daiso may from time to time share your information with its related companies, including with its parent company in Japan.

Security of your information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in-store.

Accuracy and access to your personal information

We take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. To assist us to do this, please provide us with the correct information and inform us if your details change. You may update your details at any time by emailing us at privacy@daisojapan.net.au. We will promptly correct any information found to be incorrect.

For users of our website

If you access www.mydaiso.com.au  or any other Daiso websites (“Website”) to read, browse or download information, our system may record information such as the date and time of your visit to the Website, the pages accessed and any information downloaded. This information is used (i) for statistical and reporting purposes; (ii) for website administration, security and maintenance purposes; and (iii) to direct you to material on our Websites that we believe will be of interest to you.

Like many websites, our Website may use “cookies” from time to time.  A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contacting us or making a complaint

If you have any issues you wish to raise with us, wish to make a complaint or would like to discuss any issues about our privacy policy, then you are able to do so by contacting our Privacy Officer as set out below.  All enquiries or complaints will be handled fairly and impartially.

Privacy Officer
Daiso Industries (Australia) Pty Ltd
Level 1
276 Flinders St, Melbourne VIC 3148
or you can complete the below form